Terms of Service

ARTICLE 1: INTERPRETATION

1.1 Definitions

Capitalized terms used in this Agreement have the meanings set forth below.

(a) Services refer to the live and recorded Sessions and other services provided by the Coach to you as described on the Summary of Online Class Form.

(b) Communication Method refers to the means of communication used by the Coach to provide the Services to you, as described on the Website and the Privacy Policy.

(c) Coach’s Content refers to any videos, photographs, music, software, reports, documentation, designs, architecture, platforms, programs, processes, know-how, methodologies, trade secrets, data, media, and content, as well as any of the derivatives, modifications, improvements, enhancements, or extensions of the above, whenever developed.

(d) Online Class Fee refers to all fees payable by you identified in the Summary of Online Class Form relating to the provision of Services.

(e) Online Class Period refers to the term of this Agreement, as described on the Summary of Online Class Form.

(f) Community Guidelines refers to the rules described on the Summary of Online Class Form.

(g) Session, individually, refers to each virtual class whether live or recorded and available on-demand, as described on the Summary of Online Class Form, and when used in the plural, all virtual classes whether live or recorded and available on-demand, as described on the Summary of Online Class Form.

1.2 Interpretation

The article and section headings contained in this Agreement are solely for the purpose of reference and shall not in any way affect the meaning or interpretation of this Agreement.

ARTICLE 2: SERVICES

2.1 Online Class

During the duration of the Online Class Period, and provided you pay the Online Class Fee as set out in Section 3.1, the Coach will provide you the Services.

2.2 Instructions

When you purchase access to the Services, you shall provide the Coach your email address, and subsequently, the Coach will provide you within a reasonable time an order confirmation email, which will also contain the next steps to access the Services. Such next steps will also be set out on the Website.

2.3 Third Party Communication Platforms

The Services may include access to third-party communication platforms, including but not limited to private social media groups and messaging applications such as Facebook and Telegram. You acknowledge and agree that:

(a) your access to such private social media group is also subject to that social media platform’s terms of use, and the Coach shall not be liable if that social media platform restricts your access to the private social media group;

(b) the Coach does not endorse or approve any content posted by any user of the private social media group; and,

(c) the Coach may remove at any time any content you share in the private social media group and/or remove your access to the private social media group.

2.4 Ownership of Intellectual Property

The Coach and its third-party licensors (where applicable) own all right, title, and interest, including all related intellectual property rights in and to the Coach’s Content, feedback, know-how, recommendations or other information that is developed, created, authored, conceived, reduced to practice or acquired by the Coach whether provided by the Coach or others relating to the Services; you hereby assign to the Coach any suggestions made to the Coach related to the improvement of Services, and you acknowledge that the Coach retains the right to use the foregoing for any purpose in the Coach’s sole discretion.

2.5 License for Recorded Sessions Available On-Demand

In the event you purchase Services that provide you access to certain Coach’s Content, subject to your compliance with Section 2.6 (Restrictions on License), the Coach hereby grants you a non-exclusive, revocable, license to reproduce such Coach’s Content in the form made available by the Coach for your educational and/or personal purposes in accordance with this Agreement.

2.6 Restrictions on License

Any rights not expressly granted within this Agreement are reserved to the Coach, and any unauthorized use of or access to any Coach’s Content is strictly prohibited. The Coach retains all right, title, and interest in any of the Coach’s Content, including without limitation all videos and Coach’s Content included in and used to provide the Services. You acknowledge that the Coach reserves the right to alter the Coach’s Content at any time.

ARTICLE 3: YOUR RESPONSIBILITIES

3.1 Online Class Fee

Unless otherwise stated on the Summary of Online Class Form, you must pay the Coach the Online Class Fee before the Coach provides any Services unless the Coach offers you a payment plan, in which case, provided that you pay according to the terms of such payment plan, the Coach will provide the Services. You represent and warrant that any information you provide the Coach to make any payment is true and complete, and that you are authorized to use that payment method.

3.2 Non-Refundable

All payments for any program, course, service, deposit, or instalment are strictly non-refundable under any circumstances, absent default by the Coach as further discussed under Section 5.4. By enrolling and submitting payment, you acknowledge and agree that you are committing to the full fee regardless of your level of participation or completion.

3.3 Payment Plan Terms

The terms of any payment plan will be made available on the Website, including the amount of each payment and its frequency. If you choose a payment plan, you must keep an active, valid payment method on file for the entire duration of the plan. You authorize the system to automatically process each instalment on the scheduled dates.

3.4 Failed Payments

If a payment fails, the system will automatically re-attempt the charge every twenty-four hours for up to three attempts. It is your responsibility to ensure funds are available and payment details are up to date. If a payment method continues to fail after three re-attempts, your access to all program materials, live sessions, group spaces, platforms, and any related content will be immediately suspended until all outstanding payments are successfully processed.

3.5 Payment Obligation Continues

Suspension of access does not cancel your payment plan. You remain responsible for completing all remaining payments in full. No exceptions. Any time lost due to failed payments or suspended access will not be added back to your access period. The program timeline continues regardless of payment issues, and no make-up time or extended access will be provided.

3.6 Currency

All prices are listed in USD unless otherwise stated. The final price, currency, and total charges will be clearly displayed on the checkout page prior to purchase. Your bank or card issuer may apply currency conversion fees or international processing charges.

3.7 Payment Processing

Payments are securely processed through Kajabi Payments, Stripe, or PayPal. By completing your purchase, you also agree to the terms and policies of the specific payment processor used at checkout.

3.8 Digital Product Notice

This program includes immediate access to digital materials, intellectual property, and online services, including but not limited to streamed content, downloadable audio files, and recorded trainings. Under Ontario consumer regulations, digital products delivered instantly are not eligible for return, revocation, or refund once accessed. Downloaded audio files and other digital assets are non-returnable once delivered, regardless of whether they have been opened or played. Educational content, trainings, and digital programs are not classified as defective goods, which means there is no legal basis for a refund after delivery. All sales are final with zero exceptions.

3.9 Taxes

You are responsible for payment of any taxes that the Coach is required to charge you in respect of the Services. Except as required by law, you will make all payments to the Coach without reduction for withholding taxes.

3.10 Community Guidelines

You agree to follow all Community Guidelines when accessing the Services. Community Guidelines include, but are not limited to, the following rules:

(a) Abusive Behaviour. You must not harass, offend, threaten, or defame any person or entity. You must not contact any person who has requested no further contact. You must not use any slurs against any person or group.

(b) Content. You must not send, knowingly receive, upload, download, or use (i) any content that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable; (ii) any content that promotes sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age; and (iii) any content that causes annoyance, inconvenience, or needless anxiety or is likely to upset, embarrass, alarm, or annoy any person.

(c) Minors. You must not exploit, harm, or attempt to exploit or harm, minors in any way by exposing them to inappropriate content, asking for Personal Information (as defined below), or otherwise.

(d) Privacy and other Rights. You must not violate any person’s privacy rights or any person’s other legal rights (including the rights of personality and publicity). Do not collect or disclose any Personal Information without the person’s prior consent. “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an individual person or household.

(e) Intellectual Property. You must not infringe upon the copyrights, trademarks, trade secrets, or other intellectual property rights of any person or entity. You must not reproduce, publish, or disseminate software, audio recordings, video recordings, photographs, articles, or other works of authorship without the written permission of the copyright holder.

(f) Hacking, Viruses, and Network Attacks. You must not engage in any conduct that gains unauthorized access to, interferes with, damages, overburdens, or disrupts any parts of the network or any server, computer, database, or other resource or element connected to the network or anyone’s use or enjoyment of the network. You must not attempt to penetrate or disable any security system. You must not intentionally introduce or distribute any computer virus, trojan horse, worm, logic bombs, or other software or material that is malicious or technologically harmful to the Network, us, or any other person or entity. You must not launch a denial-of-service attack or in any way attempt to interfere with the functioning of any computer, communications system, or website.

(g) Robots, Spiders, and Crawlers. You must not use any robot, spider, or other automatic device, process, or means to access the network for any purpose.

(h) Spam. You must not transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter”, “spam”, or any other similar solicitation, or sell or market any product or service advertised by or connected with Spam. You must not violate the anti-spam legislation of any jurisdiction.

(i) Fraud. You must not issue fraudulent offers to sell or buy products, services, or investments. You must not mislead anyone about the details or nature of a commercial or personal transaction. You must not deceive any person.

(j) Impersonation. You must not misrepresent your identity or affiliation with any person or organization. You must not do anything that gives the impression that content or communications emanated from or are endorsed by us or any other person or entity, if this is not the case.

(k) Violations of Law. You must not violate any applicable law (including, without limitation, any laws regarding the export of data or software to and from Canada or other countries). You must not promote any illegal activity or advocate, promote, or assist any unlawful act.

Additional Community Guidelines may be found on the Website or any website affiliated with the Coach. In the event there is an inconsistency between the Community Guidelines found under this Section and those found on any website, the Community Guidelines found under this Section will prevail.

ARTICLE 4: SESSION POLICY

4.1 Live Sessions

The date and time of each live Session will be set out on the Website. During the Online Class Period, you only have access to the number of live Sessions you purchased.

4.2 Recorded Sessions

During the Online Class Period, depending on the Services you purchased, you may have access to one or more recorded Sessions that are available on-demand.

4.3 Cancellation of a Live Session

The Coach may cancel any live Session for any reason and at any time.

ARTICLE 5: TERM

5.1 Term

The term of this Agreement is the Online Class Period, unless this Agreement is terminated early in accordance with the provisions of this Article.

5.2 Effect of Expiration of Term

You will no longer have any access to any Sessions and any license you have received will expire at the end of the Online Class Period. In the Coach’s sole discretion, the Coach may:

(a) extend your access to live Sessions;

(b) extend the duration of your license to any recorded Session, if any, beyond the Access Period; and/or

(c) extend your access to any private social media group.

For greater clarity, in the Coach’s sole discretion, the Coach may revoke any such extension.

5.3 Termination by Coach

The Coach may terminate this Agreement and/or revoke your license, if any, at any time and without any notice if:

(a) the Coach determines that you are not creating the time and energy to participate fully with the Services or you are otherwise engaging in anti-social behaviour; or

(b) you are otherwise in breach of this Agreement.

5.4 Termination by You

In the event:

(a) the Coach has materially breached this Agreement,

(b) you have provided the Coach written notice that the Coach has committed such breach, and

(c) the Coach has not remedied such breach within ten days thereafter,

you may terminate this Agreement and receive a refund of any unearned and unused amounts of the Online Class Fee.

ARTICLE 6: CONFIDENTIALITY OF PERSONAL INFORMATION

6.1

You agree that in order for the Coach to provide you the Services, the Coach will have to collect, use, retain, and disclose personal and other sensitive information in order to fulfil those Services and related obligations. You acknowledge that you have access to the Coach’s Privacy Policy respecting the management of your personal and sensitive information and understand that such information will be collected, used, retained, and disclosed by the Coach only for the purposes set out in this Agreement and the Privacy Policy.

6.2

You acknowledge that the relationship between you and the Coach is not a legally confidential relationship (e.g., the medical and legal professions), and communications between you and the Coach are not subject to the protection of any legally recognized privilege.

ARTICLE 7: WARRANTY AND WARRANTY LIMITATIONS

7.1 Warranty

The Coach represents and warrants that it has the necessary rights and consents to perform its obligations under this Agreement and that the Services will be provided in a professional and workmanlike manner with personnel having the requisite knowledge, skill, and experience to perform the Services.

7.2 THE COACH IS NOT A LICENSED PROFESSIONAL

You acknowledge and agree that the Coach is not a licensed physician, psychologist, psychiatrist, or any other licensed professional of any kind and does not offer services, diagnosis, or treatment of a licensed physician, psychologist, or psychiatrist.

7.3 EDUCATIONAL PURPOSES

You acknowledge and agree that the Services are for educational purposes only and are not meant to be construed as professional advice or services of a licensed professional. In the event you require such professional advice or services, you agree to see the applicable licensed professional promptly and to promptly inform the Coach to discontinue the Services in relation to such professional advice or services.

7.4 LIMITATION OF WARRANTIES

Except for the express conditions or warranties specified above in Section 7.1, the Coach disclaims all conditions and warranties, either express or implied, including without limitation any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement of third party rights, custom, trade, quiet enjoyment, accuracy of informational content or results, or any warranties arising under any other legal requirement. The Services may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. The Coach is not responsible for any delays, delivery failures, or other damage of any nature resulting from such problems.

You additionally acknowledge and agree that the Services may be reliant on, or interface with, third-party systems that are not provided by the Coach (for example, YouTube and Kajabi), and that the Coach is not liable for any limitations, delays, or problems that arise from those third-party systems.

7.5 NO GUARANTEE OF PARTICULAR OUTCOME

You acknowledge and agree that the Coach does not and cannot guarantee that you will achieve any particular outcome or benefit as a result of participating in the Services, and that to the extent that you act on any advice, instructions, or recommendations of the Coach, you do so at your own risk. Your results depend on your participation, effort, and implementation. No specific outcomes are guaranteed.

7.6 UNDERSTANDING THE RISKS

You accept that participation in live and online nervous system courses and trainings involves inherent hazards and potential risks. The hazards include negative feelings, exhaustion, feelings of unease, loss of sleep, and negative thoughts. While these concerns are rare and all safety precautions are adhered to by the Coach, they can occur. You are aware that participating in the Rich and Regulated programs and all associated Nervous System workshops could be hazardous if not conducted with care, control, and responsibility by each student and participant.

7.7 HEALTH AND MEDICATION

You understand that it is your responsibility to be aware of any health or other conditions that may affect the safety and enjoyment of yourself and others during the training courses. You agree not to participate in the demonstrations if your conditions may negatively affect yourself or other students. You confirm that you will not be under the influence of drugs or alcohol that may impair your ability to participate safely.

You confirm that you are physically and mentally fit and able to participate in the activities during the training courses. You accept all risks and take full responsibility for yourself and the outcomes of the training courses.

7.8 CONDITIONS OF PARTICIPATING

You agree to participate with care and obey the rules set out by the Coach and the instructions given by its staff. You accept that if you do not adhere to the rules and instructions, or if you act dangerously, the Coach and their staff may remove you from the training course without a refund.

ARTICLE 8: EXCLUSION AND LIMITATION OF LIABILITY

8.1 EXCLUSION OF LIABILITY

In no event will the Coach have any liability to you for any indirect, special, incidental, consequential, aggravated, or punitive damages however caused, whether in contract, tort, or otherwise, and whether or not the Coach has been advised of the possibility of such damages. In the event the foregoing paragraph, or any part thereof, is void under applicable law, this paragraph, or such part thereof, shall be inapplicable.

8.2 EXCLUSION OF LIABILITY CAUSED BY THIRD PARTIES

Additionally, in no event will the Coach have any liability to you for any direct, indirect, special, incidental, consequential, aggravated, or punitive damages however caused, whether in contract, tort, or otherwise, and whether or not the Coach has been advised of the possibility of such damages, if such damages are a result of the fault of a third-party provider.

8.3 LIMITATION OF LIABILITY

The Coach’s cumulative liability to you for all claims arising from this Agreement, including, without limitation, any cause of action sounding in contract, tort (including without limitation, negligence or strict liability), by statute, other legal theory, or otherwise howsoever arising, will not exceed the fees paid by you to the Coach for the applicable Services in which the claim arose.

ARTICLE 9: INDEMNIFICATION

9.1 INDEMNIFICATION

You agree to defend and indemnify the Coach and its respective officers, directors, employees, contractors, agents, representatives, successors and assigns for any losses, costs (including reasonable legal fees) or damages incurred for any claim by any third party that arises from or is related to the carrying out by the Coach of this Agreement or the Services provided by the Coach pursuant to this Agreement.

ARTICLE 10: GENERAL TERMS

10.1 Governing Law, Personal Jurisdiction, and Venue

Ontario law, excluding its conflict of laws rules, governs this Agreement in all respects, including its validity, interpretation, and effect.

Each of the parties irrevocably submits to the nonexclusive personal jurisdiction of the Ontario courts. Each party waives all questions of personal jurisdiction in regard to the courts of Ontario for the purpose of carrying out this provision.

Venue for any legal proceeding relating to or arising out of this Agreement will be the applicable Ontario courts in London, Ontario.

10.2 Entire Agreement

This Agreement constitutes the entire understanding between the parties regarding the subject matter of this Agreement.

10.3 Amendments

No modification of this Agreement will be valid unless it is in writing and signed by authorized representatives of both parties. No previous course of dealing will be admissible to explain, modify, or contradict the terms of this Agreement.

10.4 Waivers

Failure on the part of any party to this Agreement to complain of any act or failure to act of any party to this Agreement or to declare such party in default, irrespective of how long such failure continues, will not constitute a waiver by the non-defaulting party of its rights hereunder. Each and every waiver of any covenant, representation, warranty or other provision of this Agreement must be in writing and signed by each party whose interests are adversely affected by such waiver. No waiver granted in any one instance will be construed as a continuing waiver applicable in any other instance.

10.5 Survival

Any provision of this Agreement that by its nature is intended to survive termination or expiration will continue after termination or expiration.

10.6 Publicity

The Coach may photograph, record on audio or video, or otherwise record Sessions. In exchange for your access to the Services, you understand, acknowledge, and agree that you may be photographed, recorded on audio or video, or otherwise recorded and hereby agree and consent for all purposes to the reproduction, publication, display, and/or use in any manner of any such photograph, audio, video, or other recording or depiction of your likeness and/or voice whatsoever by the Coach and any nominee or designee of the Coach, including without limitation any agency, client, periodical or other publication, in all forms of media, whether now or hereafter devised, throughout the world and in perpetuity, and in all manners, including without limitation advertising, social media, trade, display, editorial, art, and exhibition.

You further understand and agree that any such photograph, audio, video, or other recording or depiction of your likeness and/or voice may be modified, altered, cropped, and combined with other content such as images, video, audio, text, and graphics, and you hereby waive any right that you may have to inspect or approve any finished image, video, or audio containing a depiction of your likeness or voice.

You hereby release and agree to keep released the Coach from any and all liability, including but not limited to infringement of any right to privacy or right to publicity, relating to or arising out of publicity of your name, logo (if applicable), or image as permitted in this section. Nothing in this section releases the Coach from the confidentiality requirements pursuant to Article 6 of this Agreement except as it relates to your name, logo (if applicable), or image.

10.7 Force Majeure

The Coach will have no liability to you under this Agreement if it is impeded, prevented from, or delayed in performing its obligations under this Agreement, or from carrying on its business, by acts, events, omissions, accidents or unavailability of supply beyond its reasonable control, including, by way of example, inability to access the internet, unavailability of a cloud services provider, war, public disorder, terrorism including any act of sabotage, riot, fires, floods, epidemics, or failure of public or private utilities, transportation or communication systems, malicious acts of third parties, compliance with a law or governmental order, and accident or technical failure not due to the negligence of the Coach. Such failure or delay will not be deemed to constitute a breach of this Agreement, but the Coach’s obligations will remain in full force and effect and will be performed or satisfied as soon as reasonably practicable after the termination of the relevant circumstances causing such failure or delay.

10.8 Severability

If any provision of this Agreement is held to be invalid or unenforceable for any reason, the remaining provisions will continue in full force without being impaired or invalidated in any way. The parties agree that any invalid provision will be deemed to be restated so as to be enforceable to the maximum extent permissible under law consistent with the original intent and economic terms of the invalid provision.

10.9 Assignment

Neither this Agreement nor any obligations or rights arising hereunder may be assigned or transferred by either party, by operation of law, merger or otherwise, to any third party without the other party’s prior written consent, which will not be unreasonably withheld, except that the Coach may freely assign its rights under this Agreement in connection with a merger, amalgamation, acquisition, or sale of all or substantially all of its assets or business. Any purported assignment of this Agreement in violation of this Section is void.

10.10 Counterpart Execution and Delivery

This Agreement may be executed in one or more counterparts, each of which will be deemed an original and all of which will be taken together and deemed to be one instrument. An executed copy of this Agreement (or any portion of this Agreement) may be delivered by any of the parties by facsimile, digital, or similar capability regardless of the medium of transmission, and such delivery will be effective and binding upon such party, and will not in any way diminish or affect the legal effectiveness, validity or enforceability of this Agreement.

10.11 Notices and Billing Support

Any notice, payment, demand, or communication required or permitted to be given by this Agreement must be in writing and be delivered by email to the party to whom the same is directed. The address given for the delivery of a notice may be changed at any time by either party by notice in accordance with this section. Any notice delivered by email will be considered to be received on the day delivered or, if after 5 PM AEST Brisbane, the next day.

Your email is the one provided to the Coach during your payment of the Online Class Fee. The Coach’s email for all notices, billing inquiries, and payment support is [email protected].

[End of Agreement]